Every Sales Demo Looks The Same
Every platform shows you a map with moving dots on it. That is not what matters. What matters is what happens on a wet Tuesday when a device stops reporting and the vehicle is out on a job.
Ask These Questions
- Who installs it, and how long does it take? A standard install is just three wires and ten to thirty minutes a vehicle. You should be able to self-install, or have your team trained to install, as well as having it installed for you. A yard full of vehicles is usually done in a few hours, or spread over a few days. If it takes longer, ask why.
- How is support delivered? Ask about remote technical help, team training and software updates, and confirm any hands-on service arrangements for your country. Country coverage does not mean a physical office on every island.
- How are fixes delivered? Most fixes should be sent automatically over the network, without the vehicle needing to come off the road.
- What is the warranty? Get it in writing, and ask specifically what happens if the device itself is faulty. Warranty packages should run from one year up to a lifetime, with free replacement.
- What happens when the signal drops? The device should keep recording on its own and upload the data once it reconnects, so driving through a dead zone does not create a gap in your records.
- Who owns the data, and can you take it with you? If you cannot export your own history, you are not really a customer — you are stuck.
| Question | Weak answer | Strong answer |
|---|---|---|
| Install | "We'll schedule a technician visit" | "Self-install guidance, team training and confirmed arrangements" |
| Support | "Email our helpdesk" | "Caribbean-wide remote technical support and in-app reporting" |
| Warranty | "Standard terms apply" | "Written terms for your selected hardware and plan" |
| Coverage | "Should be fine" | "Confirmed hardware and network options, with supported on-device recording where signal drops" |
The Commercial Part
Get a price per vehicle per month that includes everything: the device, the install, the SIM card, the software, and the support. Then ask what changes when it is time to renew. A price that only holds for the first year is not really a price.
Before you sign
Run a small trial on five vehicles for one month, across your toughest routes. Coverage, how fast support responds, and the quality of the reports will all show themselves within four weeks.
The Real Test
The right provider explains how you get help when a vehicle or device stops reporting. Features alone are not enough: confirm response arrangements, warranty terms and who handles any hands-on work before choosing a system.
One last thought
What would this look like on your own vehicles?
Everything above is easier to judge with your own numbers in front of you. Tell us how many vehicles you run in the islands and what is costing you most right now, and we will put real figures next to it — fuel, hours, wear, the lot — so you can see whether it is worth doing at all.
It takes about five minutes, it costs nothing, and if the numbers do not stack up we will tell you so.
